Vivre Gourmet Terms & Conditions

If you are a wholesale customer and want to see the wholesale terms and conditions, please login with your wholesale account – Terms and conditions are slightly different – Thank you.

Delivery Policy

  • ALL BALI – NEXT DAY DELIVERY subject to availability of drivers
  • Minimum Order from Rp. 300,000 for local delivery in South Bali.
  • All orders before 2pm for next working day delivery.
  • Working Days Mon-Sun 9am to 8pm.
  • Deliveries to North, East & West Bali & the surrounding islands can be arranged with a reduced basket, upon special request with delivery fees customised upon each order.
  • Vivre Gourmet is not open for Collection.
 Delivery Times AvailableMinimum Order for Free Delivery
Denpasar, Gianyar, Ubud, Sukawati12pm – 7pm300,000
Badung (Kuta, Legian, Seminyak, Jimbaran, Nusa Dua, Canggu)12pm – 7pm300,000
Bukit (Uluwatu)12pm – 7pm300,000
Bangli, Karangasem, Klungkung, Tabanan12pm – 7pm3,000,000
Buleleng, Jembrana12pm – 7pm5,000,000

Payment Options

We offer payment via Credit Cards, Bank Transfer, OVO, DANA, LINKAJA, Direct Debit BRI and QRIS by using Xendit as our payment gateway.

Online Payment

  • The easiest way to pay is via credit card. We accept Visa, MasterCard, JCB and AMEX.
  • At the checkout page, after you fill in your delivery details, please select the Credit Cards option and fill in your card details. 
  • Go to the bottom page, click on our terms & conditions to confirm that you agree with our terms and conditions then click place the order to process the payment.
  • Our Payment Gateway will send you your card security code to make sure the payment is secure.
  • Please submit the card security code on the last payment page to complete the payment process.
  • Please make sure you have registered your mobile phone number to your card account otherwise you will not receive the card security code.
  • If you would like to store your credit card details for easier payment in the future, you could click on save to account.

Payment Via Bank Transfer

  • We accept payment by Bank Transfer via local Bank, BCA, BNI, and Mandiri.
  • At the checkout page, after you fill in your delivery details, please select the Bank you would like to choose for the payment transaction. 
  • Go to the bottom page, click on our terms & conditions to confirm that you agree with our terms and conditions then click place the order to process the payment.
  • Our Payment Gateway will send you a virtual account number and the instructions to process the payment.
  • Please make sure you save the virtual account number by taking a screenshot of the number, copy it or save it on your note.
  • Please note that with the Bank Transfer option your purchase is not guaranteed until we receive payment. We therefore advise you to make the transfer immediately and submit your proof of payment to [email protected] or send it to our Customer Service Whatsapp : +62 821 4738 5767 
  • Transfer payment has to be received within 24 hours, otherwise orders are cancelled automatically.

Payment Via OVO

  • At the checkout page, after you fill in your delivery details, please select OVO and fill in your OVO’s registered mobile phone number.
  • Go to the bottom page, click on our terms & conditions to confirm that you agree with our terms and conditions then click place the order to process the payment.
  • To confirm the payment transaction, open the OVO app on your mobile phone and input your OVO PIN.

Payment Via QRIS

  • We accept QRIS payment from OVO, GOPAY, Shopee Pay, LINKAJA, DANA or other apps that accept QRIS.
  • At the checkout page, after you fill in your delivery details, please select QRIS. 
  • Go to the bottom page, click on our terms & conditions to confirm that you agree with our terms and conditions then click place the order to process the payment.

Refund Policy

We trust you will not need to complain about our service or our food – and complaints are indeed extremely rare. However, if you are unsatisfied with any of the items in your order or any part of the delivery service from Vivre Gourmet please contact us – either by emailing us [email protected] or by telephoning +62 (0)361 776555 or +62 821 4738 5767 and asking for customer service. Because we are a small company, you can be assured that any such complaint will be dealt with quickly, confidentially and efficiently.

As we sell perishable goods, we ask that you – the customer – inspect the food once you have opened the box. We shall be happy to exchange or refund any item you feel does not reach our quality standards, or any item that has been damaged in transit. If we have sent you an incorrect item, please notify us as soon as possible. If you would like us to replace the incorrect item with the item that you ordered, we shall send you the correct one as soon as possible. Obviously we shall not charge you for incorrect items. We operate an open and honest policy at Vivre Gourmet and will work our hardest to make sure we can accommodate and act on any problems or suggestions.

Cancellation Policy

We will allow you to cancel your order any time up until 2pm on the day before you are expecting delivery.

You must cancel by calling us on +62 (0)361 776555 or +62 821 4738 5767.  We reserve the right to pass on the card handling fee charged by our payment processor for issuing a refund.​

Security Policy

  • All PT Bina Tata Wista (trading as Vivre Gourmet) online purchases take place in a safe environment using the latest security technology to protect our customers.
  • We encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the Internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology – this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.
  • Your payment details are held in an encrypted format by our payment provider, (DOKU), they are so secure even we cannot see them.
  • This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.
  • If you have questions regarding our credit card security policies, please email us: [email protected]